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May. 18th, 2009 11:37 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
froodleThe House of Gas are cocks! Seriously, my workload is a fucking joke: take all the fresh advocate cases from my team, cover Ollie's team half the time while he's off being "upskilled" or what-the-fuck-ever, check all of my pended cases to see how they're progressing, answer any and all fucking retarded questions from the fucking retarded CSAs, do two hours of CET backlog work, listen to all the same day and next day repeat calls, call back every customer who gives us a score of 2 or below on the Net Promoter survey and ask them why (as if we don't already know it's because our customers are unreasonable malicious fuckheads), answer more fucking retarded questions, check the RB55 report, earmark anyone who alters a payment scheme by more than ten percent, check those accounts, listen to the calls and give feedback as required and do two hours of answering 'phones on the General Enquiries line?
Okay, great, and after that, I will fly around the world backwards in order to bend time and space and therefore somehow pull off doing twenty hours worth of work in a ten hour shift, because I am in fact Superman and I can do that shit. Fuck you all.
Not to mention this new "Debt Champ" bullshit they're rolling out, which might as well be subtitled "I know it's a recession, but the House of Gas doesn't give a fuck about your financial hardships and in fact we're going to give our people less flex and train them to be even bigger hardasses in order to get our money," and is going to be used as an excuse for every lazy piece of shit manning the 'phones to pass off everyone who doesn't like his direct debit amount to their advocate. FUCK OFF! I spent months last summer explaining direct debits to these retards, and I worked fucking hard to get made adovcate so I wouldn't have to waste my time trying to get these braindead fucks to understand basic maths, and I will not fucking well do it again.
And last Tuesday, I'm in training for eight hours, then I get back and I'm on the 'phones until the end of my shift, but do I have any cover for the fresh caseload? No, I'm expected to make that shit up the next day. Yet Ollie gets pulled for half a day on Wednesday, and I'm supposed to take his new cases? While managing my own backlog? Fuck off! His guys can wait a single fucking afternoon while he gets to them, rather than putting me two days behind on everything.
At least Twatby, my fuckwad of a stand-in manager, is dead or in Thailand or whatever. Piece of shit kept trying to get me to do his fucking manager calls, claiming he was busy, all the while sat there talking about whatever piece-of-shit House of Gas football league he plays in with some other no-concept-of-an-indoor-voice shitsacks. DIE!
I feel like shooting a whole bunch of people in a whole bunch of fucking places.
Okay, great, and after that, I will fly around the world backwards in order to bend time and space and therefore somehow pull off doing twenty hours worth of work in a ten hour shift, because I am in fact Superman and I can do that shit. Fuck you all.
Not to mention this new "Debt Champ" bullshit they're rolling out, which might as well be subtitled "I know it's a recession, but the House of Gas doesn't give a fuck about your financial hardships and in fact we're going to give our people less flex and train them to be even bigger hardasses in order to get our money," and is going to be used as an excuse for every lazy piece of shit manning the 'phones to pass off everyone who doesn't like his direct debit amount to their advocate. FUCK OFF! I spent months last summer explaining direct debits to these retards, and I worked fucking hard to get made adovcate so I wouldn't have to waste my time trying to get these braindead fucks to understand basic maths, and I will not fucking well do it again.
And last Tuesday, I'm in training for eight hours, then I get back and I'm on the 'phones until the end of my shift, but do I have any cover for the fresh caseload? No, I'm expected to make that shit up the next day. Yet Ollie gets pulled for half a day on Wednesday, and I'm supposed to take his new cases? While managing my own backlog? Fuck off! His guys can wait a single fucking afternoon while he gets to them, rather than putting me two days behind on everything.
At least Twatby, my fuckwad of a stand-in manager, is dead or in Thailand or whatever. Piece of shit kept trying to get me to do his fucking manager calls, claiming he was busy, all the while sat there talking about whatever piece-of-shit House of Gas football league he plays in with some other no-concept-of-an-indoor-voice shitsacks. DIE!
I feel like shooting a whole bunch of people in a whole bunch of fucking places.
